Merchant Terms of Service
1. Introduction and who we are
These Terms of Service ("Terms") govern a merchant's use of NORTHMAST (the "app"), provided by Satisfy & I B.V. By installing or using the app, you agree to these Terms. If you do not agree, do not install or use the app.
Satisfy & I B.V., Kloosterpark 12, 5554 GP Valkenswaard, The Netherlands. Chamber of Commerce number: 94013195. VAT identification number: NL866603839B01. E-mail: info@northmast.app.
NORTHMAST was formerly developed under the working name Clearboard Analytics. It is the same application, provided by the same legal entity, and this document replaces the corresponding document published under that working name.
Eligibility and sanctions
The app is offered subject to applicable law. We may refuse, suspend or end access where providing the app would breach sanctions or export restrictions that apply to us, including those of the European Union, or where you, your business or the persons who control it are subject to such sanctions.
3. The service
The app is an embedded Shopify application that reads order, refund, product, cost and inventory data from your Shopify store and, if you connect one, cost data from an advertising platform. It combines these into revenue, cost, margin and profit reporting, and highlights changes between periods.
Around that reporting the app keeps the operational administration it depends on, and which you maintain yourself: your products and their cost prices over time, your stock positions and their value, replenishment proposals, your suppliers and the purchasing conditions you agree with them, your warehouses, purchase orders, receipts, supplier returns, stock counts and the operating costs you record.
Reporting, analysis and planning only read from Shopify. The app writes back in one narrow place: when you deliberately carry out an action that changes stock or cost — processing a stock count, posting or correcting a receipt, posting a supplier return, or changing a unit cost — it updates the corresponding inventory quantity or cost per item in your Shopify store. None of those writes happens automatically or in the background: each of them follows an action you took. The app holds no permission to create or change your orders, your customers, your products or your product prices, and issues no request of that kind anywhere. Separately from your store, while a paid plan with charges for additional orders is active, the app automatically reports each billable order to Shopify's billing system so that Shopify can calculate those charges; that report changes nothing in your store.
We may change, add or remove features over time. We aim to give notice of material changes where reasonably practicable.
4. Shopify and other platforms
Shopify
These Terms are an agreement between you and Satisfy & I B.V. only. Satisfy & I B.V., not Shopify, is solely responsible for the app, including its operation, its content and its support. Shopify is not a party to these Terms and is not liable to you in connection with the app. Shopify does not provide installation, configuration or usage support for the app; for help, use our support pages at https://support.northmast.app or contact us at info@northmast.app. Your use of Shopify itself remains subject to your own agreement with Shopify.
Source data
The app depends on data supplied by Shopify and, where connected, by advertising platforms. We do not control those sources. We do not warrant that source data is complete, error-free, or available at all times, and an outage, permission change, rate limit or data change at those platforms may delay or affect the app's output. Where the app cannot establish a reliable figure, it is designed to label it rather than present it as certain.
5. Your responsibilities
- You are responsible for your Shopify account, for the permissions you grant the app at install, and for who you allow to access it.
- You are responsible for the accuracy of the configuration you enter, including cost prices, transaction fees and shipping rates. The app's output depends on it.
- You are responsible for the source data in your Shopify store and in any advertising platform you connect, and for the decisions you take on the basis of the app's output.
- You are responsible for ensuring that your own processing of personal data, and your instructions to us, comply with applicable law — including having a lawful basis and providing the required information to your customers.
- You must not use the app unlawfully, attempt to access another merchant's data, interfere with or overload the service, reverse engineer or copy it, resell or sublicense access to it, or attempt to circumvent its security or access controls.
6. Plans, usage and billing
These Terms do not themselves set a price. The price of each plan, the number of orders it includes per billing cycle, the rate for each additional order and any trial period are the ones shown on our pricing page and by Shopify at the moment you approve the plan, and no charge arises until you have approved it there.
All payments for the app run through a billing solution offered by Shopify. We do not collect card details, bank details or any other payment credentials ourselves, and the app contains no payment form.
What counts as an order: each genuine Shopify order of your store counts once, in the billing cycle that contains the date on which Shopify records it as processed. Test orders do not count, orders processed during a trial do not count, and orders processed before NORTHMAST started tracking your subscription do not count. A later cancellation, refund or edit of an order does not change whether it counted, and the same order is never counted twice. An order that could not be reported to Shopify before Shopify closed its billing cycle is not charged in a later cycle.
Imported orders: an order imported into your Shopify store — for example from another sales platform or system — is counted under the same rules as any other order, including the exclusions above. Whether it counts depends on the date on which Shopify records it as processed, not on the date on which it was imported. An imported order whose processing date falls within a paid billing cycle after NORTHMAST started tracking your subscription counts in that cycle toward the orders included in your plan and, once those are used, as an additional order, even if it was originally created in another system. An imported order whose processing date falls before NORTHMAST started tracking your subscription does not count, and one whose processing date falls in a billing cycle that Shopify has already closed is not charged in a later cycle. Like any other order, an imported order is counted no more than once.
Billing cycles follow your Shopify subscription rather than the calendar month. Upgrading, downgrading, renewal and cancellation follow the plan terms Shopify shows you and Shopify's billing rules; a plan change can end the current billing cycle and start a new one. Taxes may apply on top of a displayed amount where applicable law requires it.
While a paid plan with charges for additional orders is active, the app reports each billable order to Shopify automatically, and Shopify calculates and collects the resulting charge. Shopify's billing records are authoritative for what you are charged; the usage and estimated charges shown in the app are our own count.
If you believe a charge for the app is incorrect, contact us at info@northmast.app within 2 months after the charge appears on your Shopify bill. We will investigate it and, where the charge proves to be incorrect, arrange a correction through Shopify. The 2-month period is for raising the question with us: it does not limit any right you have under applicable law to have an incorrect charge corrected or repaid.
These Terms deliberately do not name an amount or a plan. Nothing in this section should be read as promising a plan, a price, a trial period or a billing capability that is not actually offered to you through Shopify at the time you install or upgrade.
7. Your data and documents
Privacy and data protection
Our processing of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor, the Data Processing Addendum applies and forms part of these Terms.
Your documents
Files you attach to a stock count or a supplier invoice are kept, and remain available in the app, for as long as that stock count or invoice exists, unless you remove or replace the file yourself. Removing or replacing a file deletes the previous file permanently: it is not part of any backup and cannot be restored. In that sense NORTHMAST is not an archive or backup service: it keeps no earlier versions of a file, and your documents are deleted after the app is uninstalled, as described under Termination and deletion. If you are required to retain documents, for example under tax or accounting law, keep your own copies. A purchase order document is generated from a fixed record of the order as it was when that document version was created; you can download it again later, and while its layout may change over time, its content does not.
8. Intellectual property
The app, including its software, interface and documentation, remains the property of Satisfy & I B.V. and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the app for your own store while it is installed and while you comply with these Terms. No other right is granted. Your store data remains yours; we claim no ownership of it and use it only as described in the Privacy Policy and the Data Processing Addendum.
9. Disclaimers
Analytics are supporting information, not advice
The figures, comparisons and recommendations the app produces are supporting information for your own decision-making. They are not accounting, tax, financial or legal advice, and they are not a substitute for your bookkeeping, your annual accounts or professional advice. Do not use the app's output as the basis for a tax filing or a statutory return without verifying it against your own records. You remain responsible for the decisions you take.
Availability
The app is provided on an "as available" basis. We do not currently offer a service level agreement, an uptime commitment or a guaranteed support response time, and nothing in these Terms should be read as promising one.
Written guidance is published at https://support.northmast.app, and you can reach us at info@northmast.app. Neither creates a response time we have not agreed with you.
10. Liability
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited, including liability for intent, gross negligence, death or personal injury, or any other liability that mandatory applicable law does not permit us to exclude. Subject to that, the app is provided without warranties beyond those required by law, and we are not liable for indirect or consequential loss, lost profits, lost revenue or lost or corrupted data arising from decisions taken on the basis of its output.
Subject to the same exceptions, our total liability arising out of or in connection with the app and these Terms is limited to the total fees paid for the app for your store in the 6 months before the event that gave rise to the claim.
11. Suspension and termination
Suspension
We may suspend access, in whole or in part, where the app is used in breach of these Terms, where use is unlawful, where it threatens the security or integrity of the service or another merchant's data, or where a platform we depend on requires it. Where circumstances reasonably allow, we will tell you why and what is needed to restore access, and we will limit a suspension to what the cause requires.
Termination and deletion
You may stop using the app at any time by uninstalling it from your Shopify store. We may suspend or terminate access where the app is used in breach of these Terms or unlawfully.
Cancelling a subscription and uninstalling the app are two separate actions, and both are carried out in Shopify rather than in the app. Which of them ends a charge, and when, follows Shopify's billing rules and the plan terms Shopify showed you — see "Plans, usage and billing" above. Deletion of your data is triggered by uninstalling, as described below, and not by a change to your subscription.
While the app is installed, you can download the exports it offers: your profit and dashboard reports, and your product costs, product information, suppliers, supplier purchasing conditions and inventory planning data as files. You can also download the document of each purchase order and each attachment individually. Other records can be viewed in the app but are not offered as a file export, and nothing can be exported after the app has been uninstalled.
After you uninstall the app, our access to your store ends immediately, and all data the app holds for your store — including the attachments on your stock counts and supplier invoices — is deleted as described in the Privacy Policy: when Shopify asks us to, and otherwise by us no later than 30 days after the uninstall, unless the law requires us to keep something. If your Shopify store is permanently closed or deleted, its data is deleted as described there as well; a temporary problem with your store never leads to deletion.
The service includes a daily backup of the database, and each backup is kept for 7 days. Backups exist to restore the service after an incident, not to recover records or files you deleted yourself. Data deleted from the app can remain in a backup until that backup expires. Uploaded files are not part of these backups.
12. Changes to these Terms
We may change these Terms. We will announce a material change in advance, by e-mail to an address associated with your store or in the app, and state when it takes effect. If you do not agree with the change, you can stop using the app by uninstalling it before the change takes effect.
Each document carries its own version number and effective date. A material change results in a new version number and a new effective date shown at the top of the page. Minor corrections that do not change your rights or our obligations — such as a typographical fix — do not.
13. Governing law
These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent courts of the Netherlands, without prejudice to any mandatory right you have to bring proceedings elsewhere.
14. Contact
Satisfy & I B.V., Kloosterpark 12, 5554 GP Valkenswaard, The Netherlands. Chamber of Commerce number: 94013195. VAT identification number: NL866603839B01. E-mail: info@northmast.app.