Merchant Terms of Service

Who we are

Satisfy & I B.V., Kloosterpark 12, 5554 GP Valkenswaard, The Netherlands. Chamber of Commerce number: 94013195. VAT identification number: NL866603839B01. E-mail: info@satisfyi.nl.

Business use and authority

The app is offered exclusively to businesses operating a Shopify store. It is not offered to consumers, and it is not intended for personal or household use.

If you install or use the app on behalf of a merchant — as an employee, a Shopify collaborator, an agency or a freelancer — you confirm that you are authorised to bind that merchant to these Terms. In these Terms "you" means that merchant. If you do not have that authority, do not install or use the app.

The service

The app is an embedded Shopify application that reads order, refund and product cost data from your Shopify store and, if you connect one, cost data from an advertising platform. It combines these into revenue, cost, margin and profit reporting, and highlights changes between periods.

We may change, add or remove features over time. We aim to give notice of material changes where reasonably practicable.

Your responsibilities

• You are responsible for your Shopify account, for the permissions you grant the app at install, and for who you allow to access it.
• You are responsible for the accuracy of the configuration you enter, including cost prices, transaction fees and shipping rates. The app's output depends on it.
• You are responsible for the source data in your Shopify store and in any advertising platform you connect, and for the decisions you take on the basis of the app's output.
• You are responsible for ensuring that your own processing of personal data, and your instructions to us, comply with applicable law — including having a lawful basis and providing the required information to your customers.
• You must not use the app unlawfully, attempt to access another merchant's data, interfere with or overload the service, reverse engineer or copy it, resell or sublicense access to it, or attempt to circumvent its security or access controls.

Analytics are supporting information, not advice

The figures, comparisons and recommendations the app produces are supporting information for your own decision-making. They are not accounting, tax, financial or legal advice, and they are not a substitute for your bookkeeping, your annual accounts or professional advice. Do not use the app's output as the basis for a tax filing or a statutory return without verifying it against your own records. You remain responsible for the decisions you take.

Source data

The app depends on data supplied by Shopify and, where connected, by advertising platforms. We do not control those sources. We do not warrant that source data is complete, error-free, or available at all times, and an outage, permission change, rate limit or data change at those platforms may delay or affect the app's output. Where the app cannot establish a reliable figure, it is designed to label it rather than present it as certain.

Availability

The app is provided on an "as available" basis. We do not currently offer a service level agreement, an uptime commitment or a guaranteed support response time, and nothing in these Terms should be read as promising one.

Fees and billing

These Terms do not themselves set a price and do not create a billing arrangement. Any charge for the app is presented to you through Shopify before it takes effect, and no charge arises until you have approved it there.

All payments for the app run through a billing solution offered by Shopify. We do not collect card details, bank details or any other payment credentials ourselves, and the app contains no payment form.

Where a plan, a trial period or a recurring charge applies, its price, its billing interval, its duration and its renewal behaviour are the ones Shopify actually shows you at the moment you approve it. Upgrading, downgrading, trial length, renewal and cancellation follow those displayed plan terms and Shopify's billing rules. Taxes may apply on top of a displayed amount where applicable law requires it.

These Terms deliberately do not name an amount, a plan or a billing feature. Nothing in this section should be read as promising a plan, a price, a trial period or a billing capability that is not actually offered to you through Shopify at the time you install or upgrade.

Intellectual property

The app, including its software, interface and documentation, remains the property of Satisfy & I B.V. and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the app for your own store while it is installed and while you comply with these Terms. No other right is granted. Your store data remains yours; we claim no ownership of it and use it only as described in the Privacy Policy and the Data Processing Addendum.

Suspension

We may suspend access, in whole or in part, where the app is used in breach of these Terms, where use is unlawful, where it threatens the security or integrity of the service or another merchant's data, or where a platform we depend on requires it. Where circumstances reasonably allow, we will tell you why and what is needed to restore access, and we will limit a suspension to what the cause requires.

Liability

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited, including liability for intent, gross negligence, death or personal injury, or any other liability that mandatory applicable law does not permit us to exclude. Subject to that, the app is provided without warranties beyond those required by law, and we are not liable for indirect or consequential loss, lost profits, lost revenue or lost or corrupted data arising from decisions taken on the basis of its output.

Termination and deletion

You may stop using the app at any time by uninstalling it from your Shopify store. We may suspend or terminate access where the app is used in breach of these Terms or unlawfully.

Before you uninstall, you can export your data from the app while it is still installed. After termination, deletion follows the process below and the retention limits in the Privacy Policy.

When the app is uninstalled, the Shopify session records for that store — which hold the staff account details and access tokens — are deleted immediately. The remaining store data is kept only until Shopify's shop/redact request arrives, so that Shopify's mandatory compliance flow can be completed correctly, and is deleted at that point.

When Shopify sends a shop/redact request, all stored data for that store is deleted, including orders, line items, refunds and refund components, ad spend, settings, shipping rates, synchronisation logs, privacy request records and any advertising platform connection.

Privacy and data protection

Our processing of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor, the Data Processing Addendum applies and forms part of these Terms.

Changes to these Terms

Each document carries its own version number and effective date. A material change results in a new version number and a new effective date shown at the top of the page. Minor corrections that do not change your rights or our obligations — such as a typographical fix — do not.

Governing law

These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent courts of the Netherlands, without prejudice to any mandatory right you have to bring proceedings elsewhere.

Contact

Satisfy & I B.V., Kloosterpark 12, 5554 GP Valkenswaard, The Netherlands. Chamber of Commerce number: 94013195. VAT identification number: NL866603839B01. E-mail: info@satisfyi.nl.